1.Returns accepted within 14 days from purchase
Merchandise may be returned within 14 days of purchase upon presenting the receipt. ZO-ON does not issue refunds on merchandise that is returned. Merchandise that is verified as defective may always be returned to the store upon presenting a receipt or other confirmation of purchase.
2. Gift marked
Merchandise intended as gifts can be marked as such if requested. This merchandise may be returned without presenting a receipt within 14 days from the date of the gift mark, unless otherwise stated on the gift mark.
Christmas gifts may be specially marked with “Christmas gift marks.” This merchandise may be returned until 6 January (14 days from 24 December).
3. Price of returned merchandise
The price of returned merchandise shall be based on the price on the receipt. The price of gift-marked merchandise shall be based on its current price.;
4. Credit note
When returning merchandise, the customer has the right to receive a credit note. The credit note is valid for one year from the date of issue, and may be used to purchase merchandise of equal value to the amount stated. Credit notes are not valid on sale in stores ZO • ON.
5. Gift certificate
A ZO-ON gift certificate is fully valid for 4 years from the date of issue.
6. Sales and returns
The return policy is not valid for merchandise that was purchased on sale (at reduced prices) in ZO-ON Iceland stores.